Archive for Alerts

Important Info for Members Regarding Phone Spoofing Scams

AllCom Credit Union members must stay alert to the latest attempts by scammers to access personal financial data. Fraudsters are spoofing email addresses and phone numbers to make it appear as though they are from a trusted source, such as our credit union, government agencies, or legitimate businesses.

Some of our members have recently received emails, text messages, and phone calls from cyberthieves posing as credit union employees, using pieces of personally identifiable information to gain member trust before stealing account funds.

AllCom Credit Union will NEVER ask you for a one-time PIN or any personal passwords!

Below shows what a digital wallet text from AllCom may look like. Please note where it says do not share with anyone. This code should ONLY be entered directly into your device when adding cards to your digital wallet. Providing this code to someone pretending to be from AllCom allows the scammer to add your credit/debit card to their mobile wallet. They are then able to start completing transactions immediately.

We want to emphasize that our credit union will NEVER call you and ask for confidential information such as your account number, one-time passwords, PIN, or password over the phone. If you receive a call requesting this information, even if the caller ID appears to be from our institution, please hang up immediately and call us directly at the number you know to be correct (888.754.9980).

Your security is our top priority, and we are committed to taking proactive measures to safeguard your personal and financial information. If you have any questions or concerns regarding this matter, please do not hesitate to contact us.

Important Information: Digital Banking Upgrade

AllCom Credit Union has launched our new Digital Banking Platform, replacing our prior Online Banking and Mobile Banking systems. Our new Digital Banking Platform provides enhanced functionality and an optimized experience for both mobile app and online users. Among the new features, you will find improvements to our e-alert options, more convenient eStatement availability, easier ways to manage your account, as well as new security features.

After the upgrade on September 26, it will be necessary for you to re-enroll. You can enroll either from our website or by downloading the new Mobile Banking app. Note: The current mobile banking app will not function after the upgrade on September 26.

Important to Note

You will have to do the following beginning 9/26:

  • Enroll in our new digital banking
  • Set up alerts
  • Re-connect to Quicken

The following will happen automatically:

  • All Bill Pay payees and recurring payments will carryover.
  • Recurring transfers and payments will carry over
  • Credit Cards – My AllCom VISA system will now be integrated with digital banking so you will have one seamless user experience. You will now find this information within Online/Mobile Banking under Accounts > Cards > Credit Card Controls. You will have to connect the first time by entering basic demographic information and accept the terms and conditions. Then moving forward you will automatically connect by clicking on the Credit Card Controls menu.

Additional Feature Tutorials

Account Display Options
You can now view and access all joint accounts, in addition to your primary accounts. You can reorder or hide any accounts you’d prefer not to see.
Manage Account Groupings
Members can organize their accounts into custom groups to easily stay organized.
Manage Alerts (SMS Set-Up)
Low balance? Large deposit? Log in from an unrecognized device? Set up account alerts via email, text messaging or push notification.
Biometrics (Mobile app)
Log in to the mobile app using Face ID.
Visa Credit Card Access
Visa Credit Card account holders can now access their credit card information by directly logging in to online and mobile banking.

Exciting New Features!

  • You will no longer need to enroll in online banking first. You will have the same experience in both mobile and online banking.
  • My AllCom VISA system will be integrated with digital banking so you will have one seamless user experience.
  • You will be able to transfer funds to AllCom members instantly and make loan payments from other Financial Institutions

Note: Access to Quicken and other account aggregators, such as Mint, is now available. To complete the setup, please deactivate and re-add your accounts.

Click the links below to access each email communication:

Notification 1 (August 15, 2023)
Notification 2 (August 22, 2023)
Notification 3 (September 5, 2023)
Notification 4 (September 12, 2023)
Notification 5 (September 22, 2023)
Notification 6 (September 25, 2023)

Scam Alerts

September 30, 2023

Consumers must stay alert to the latest attempts by scammers to access personal financial data. Scammers are using all sorts of tricks to get you to believe you are communicating with an actual credit union employee.

Financial Institution impersonation scams are on the rise with the most common scams happening over emails, text messages and phone calls.

Scammers Impersonating Financial Institutions

Phone Calls
Scammers may also pose as Financial Institution employees claiming they need to discuss an important matter related to your account. They will ask you to answer a few questions to verify your identity.

As you are relaying the information, the scammers might be accessing your account online with the information you provide. This may trigger a multi-factor authentication code or PIN sent to your phone, which the scammer will ask you to give them. Some scammers can spoof phone numbers to make them appear like a local number or display the Financial Institution’s name.

Email or Text Scams
You might receive an email or text message that appears to come from your Financial Institution. Most commonly, they’ll claim you have a suspicious charge to your debit card or checking account and need some information to restore your account or confirm your identity. They will ask you to provide your personal information, account or card numbers, PINs, or passwords to gain access, take over your account, and steal your money.

Members may receive text messages from AllCom for fraud alerts on debit/credit cards. These messages should NEVER be shared with anyone else. AllCom will NEVER ask for the information from these messages.

Additional Types of Fraud & Scams

Social Media Scams
Scammers create fake social media posts and profiles to convince you to share your personal or financial information. Instead of creating a fake profile, scammers may also take over an existing one. Scammers use the hacked profile to contact the person’s friends and family and ask for money or to promote a link to a fraudulent site they own. 

Grandparent Scams
If you get a call from someone who sounds like a grandchild or relative asking you to wire or transfer money or send gift cards to help them out of trouble, it could be a scam.

Debt Collection Scams
Most debt collectors will contact you to collect on legitimate debts you owe. But there are scammers who pose as debt collectors to get you to pay for debts you don’t owe or ones you’ve already paid.

Money Transfer or Mobile Payment Services Fraud
Con artists use money transfers to steal people’s money. If someone you don’t know asks you to send money to them, it should be a red flag. Scammers also use mobile payment services to trick people into sending money or merchandise without holding up their end of the deal.

How to Protect Yourself from Scams

  • Never share personal information or a one time code you receive via SMS text message. Legitimate attempts to validate credit or debit card activity only requires a simple response (YES or NO) via text.
  • Do not click on hyperlinked phone numbers sent via SMS text or on links inside emails.
  • Pause before providing personal data via phone calls you did not initiate, even if the caller ID is reading a known financial institution or business. Hang up and contact the financial institution or business directly.
  • Don’t agree to receive or send money or packages for people you either don’t know or haven’t met, especially if they are requesting money by gift card, wire transfer, bitcoin or mobile wallet. 
  • Be on the lookout for suspicious social media posts, including limited-time offers or discounts that seem too good to be true, and requests for personal or account information.

AllCom will never ask you for personal information, passwords, verification codes or to transfer money. Call 508.754.9980 with questions or to report a scam. Click below for more information on the most common types of fraud and scams.

February 25, 2023

Mail Theft Uptick Leads to Check Fraud

According to the U.S. Postal Service Office of Inspector General, mail theft complaints more than doubled from March 2020 to February 2021. The criminals rob mailboxes and mail carriers of the master keys to the blue mailbox drops to gain access to the mail. The criminals then sift through to locate checks that can be altered, counterfeited, or sold online.

In several cases, member-issued checks have been stolen from USPS mailboxes, as well as members’ mailboxes, altered, and negotiated elsewhere. The checks can also be used to open fraudulent new accounts and loans using the name and address information for stolen identities.

Mail theft and armed robberies against U.S. Postal Service carriers have increased substantially throughout the country. The criminal’s focus is to gain access to the master keys of the blue USPS mailboxes –ultimately in search for checks that can be altered, counterfeited, or sold online.

AllCom Credit Union members are encouraged to sign up for direct deposit, pay bills online or use AllCom’s bill pay service via online and mobile banking. If you need to mail a check, consider mailing them inside the Post Office lobby rather than using blue mailboxes. As always, we encourage our members to log into your accounts frequently to review transaction history – looking for unfamiliar transactions. Please report unfamiliar and unauthorized transactions immediately to AllCom.

January 26, 2023

Chick-fil-A Investigates Suspicious Activity on its Chick-fil-A One App

In a statement released by Chick-fil-A on Jan. 4, 2023, the company announced that suspicious activity has occurred on some Chick-fil-A One accounts. AllCom continues to monitor the situation. Chick-fil-A One account holders are advised to change their password and remove all payment information on the app immediately. For more information, please visit Chick-fil-A’s customer support website here

December 27, 2022

Learn the Signs of a Fake Survey

Lately, AllCom has been seeing members fall for surveys by inputting card information on fake “survey sites”.

Some key tips to remember:

  • If it sounds too good to be true, it probably is. We are up-to-date on all the latest scams – you can always call and ask for our opinion.
  • Free trials, free samples, surveys, social media offers and pay for shipping only transactions should always raise concern and be researched further. A quick Google search or call to the credit union can help determine if something is legitimate. There have been many members who participate in these types of transactions and later they find out they have been enrolled in a subscription they weren’t aware of (because they didn’t read fine print).
  • Even if an email, text, phone call, source, etc. says they’re a particular merchant doesn’t necessarily mean they are. Example: You get an email from Kohl’s asking you to fill out a survey and in return, you’ll receive a free item if you just pay for shipping. You give them your card number to pay for shipping and then nothing is ever delivered. Sometimes these scammers may even start charging other unauthorized amounts.

Always keep in mind:

  • Once again, if it sounds too good to be true it probably is
  • Free trials always have fine print and typically enroll you into a subscription unless you cancel before you’re charged
  • If your card info is needed for something and you’re told you won’t be charged, it should raise suspicion
  • If you’re promised goods or money in return for doing something, it should raise suspicion
  • Scammers are great at what they do. There are countless ways they can find out information and contact people. It’s important to learn all their tricks and be able to identify scams
  • When in doubt, Google is a great tool. Most of the scam situations can be Googled with results showing people who have already complained online
  • AllCom team members are available (888.754.9980) to help determine if it’s a scam


For more information on fake surveys visit:

Weather Related Alert

Due to the current storm, our office will be closed on Tuesday, February 13, 2024 For all urgent issues, please email

The forecast for this storm is challenging and we appreciate your patience as the storm progresses. The safety of our staff and our members is always our top priority.

Our ATM, online and mobile banking, as well as all other electronic services will still be available during this time. For the closest surcharge-free ATM or Shared Branching outlet, please visit the locator on our website. However, some of the local Credit Unions may also be closed due to the weather so please contact them directly before traveling to the location.

Due to the unpredictability of weather, please visit for updates and additional information.

Your Funds Are Safe with AllCom

As a credit union member at AllCom Credit Union, you are an owner of our not-for-profit financial cooperative. Credit unions’ first priority is your financial success, and we focus on financial security. You can be assured that your money is safe and sound at our credit union. We have an experienced team to serve you and answer any questions or concerns.

As a member of AllCom Credit Union, every deposit you make is safe, secure and 100% insured. Deposits up to $250,000 are insured by NCUA and all amounts above that are insured by MSIC. Please view their websites for additional information and coverage.

If you have any questions about your deposit insurance coverage, please contact us at 888.754.9980.