Archive for Alerts

Beware of Coronavirus Scams

From cures for coronavirus to phishing emails, phony websites and unemployment fraud, scammers are taking advantage of consumers as the virus continues to impact millions of people.

The potential of misinformation and attempts at fraud during times of high-profile global events and public health threats is high. Consumers should exercise caution when reacting to information and solicitations for donations associated with the coronavirus pandemic.

How to avoid coronavirus scams:

  • Consumers should exercise extreme caution when responding to individual pleas for financial assistance such as those posted on social media, crowd funding websites, or in an email, even if it appears to originate from a trusted source.
  • Be cautious of emails or websites that claim to provide information, pictures, and videos.
  • Do not open unsolicited (spam) emails or click on the links or attachments in those emails – even if they say you may have been exposed to someone who tested positive for COVID-19.
  • Never reveal personal or financial information in an email or to an untrusted website.
  • Do not go to an untrusted or unfamiliar website to view the event or information regarding it.
  • Malicious websites often imitate a legitimate website, but the URL may use a variation in spelling or a different domain (i.e., .com vs .org).

In addition to the potential of false information scammers are using stolen Social Security numbers and other personal information to apply for and receive unemployment benefits in their victims’ names. Victims may not learn they were targeted until they apply for unemployment themselves, are notified by their employer or receive a bill from the IRS for taxes they owe on benefits they never received.

Although this scam can take many forms, a scammer typically files an unemployment claim using a stolen identity and then gets the benefits, typically on debit cards or by using a money mule.

Phishing emails and texts claiming to be from an agency that offers assistance in filing for unemployment are another form. The message might say a claim is incomplete and will demand someone provide their Social Security or credit card number before it can be finalized.

Protect yourself from these scams by avoiding:

  • Scam websites claiming to be able to help people file and collect unemployment benefits quickly.
  • Phone and text scams claiming someone’s unemployment benefits have been suspended until they respond by supplying personal information, such as debit card or bank account numbers.
  • Jobseeker cons in which scammers claim to be employers offering you a job in order to collect your personal information or steal money.

Consumers can report the fraud by filing a report at www.ftc.gov and by notifying the Internal Revenue Service by filing an identity theft affidavit (form 14039) at www.irs.gov.

If you knowingly collect benefits based on false or inaccurate information that you intentionally provided when you filed your claim, you are committing fraud. Unemployment Insurance fraud is punishable by law and violators could face a number of serious penalties and consequences.

Update: Ongoing Branch Construction

The next phase of construction is about to begin! The renovation will impact your access to the Credit Union as follows:

• The lobby will be closed for 4-6 weeks beginning Monday, November 2nd. Please use the drive thru or our electronic services for all teller transactions.

• For loan closings, safe deposit box access and member service needs, please call 508.754.9980 to schedule an appointment.

We deeply apologize for the inconveniences this will cause and thank you for your patience.

Important Notice That Will Impact Branch Access

AllCom Credit Union is currently undergoing a major renovation of the entire building, parking lots and drive-through.

We deeply apologize for the inconveniences this will cause.

The renovation will impact your access to the Credit Union as follows:

• The parking lots, drive-through and ATM will be closed for repaving at noon on Friday, September 25th and will remain closed until the Credit Union opens for business at 8:30 AM on Monday, September 28th (weather permitting).

• To ensure the safety of our members and employees, and to complete the renovation as quickly as possible, the lobby will also be closed for several weeks in the October/November timeframe. During this time, the drive-through will remain open and appointments can be made for loan closings and member service needs. We will communicate the dates and details as we get closer.

Please plan in advance for Teller transactions or use remote services if possible.

We apologize in advance and thank you for your patience.

Coronavirus Updates


Branch Access Update

June 1, 2021

AllCom Credit Union’s lobby continues to be open.

We are committed to providing a safe environment for everyone and continue to follow CDC and state guidelines at all times.

Starting June 1st, those who are fully vaccinated are no longer required to wear masks in our lobby. We welcome you to still wear your mask if you choose. If you are not fully vaccinated, we ask that you wear a mask.

If you have any symptoms of illness, we ask that you use our digital options until you are feeling better.

Thank you for your continued cooperation.


Branch Access Update

April 19, 2021

AllCom Credit Union’s lobby is now open.

We will allow lobby access to a limited number of members to ensure compliance with governmental guidance on occupancy limits and social distancing.

IMPORTANT NOTICE
Prior to entering the building, please call our main number at 508.754.9980 when you arrive. We will let you know if you are able to enter right away or if you should wait in your car until we call you back.

We are strongly encouraging members to continue to use our drive-up windows along with our electronic services to perform standard transactions. While not required, appointments are also strongly encouraged to minimize wait times for new accounts, member services or loan applications and closings.

AllCom continues to follow the appropriate health guidelines of social distancing, requiring masks be worn when entering our lobby.

If you have questions, please do not hesitate to contact us at 888.754.9980. 


Branch Access Update

February 8, 2021

While the branch lobby renovations have been completed, the AllCom team will continue to prioritize the safety of our members. The branch lobby is currently open by appointment only. To make an appointment, please call 508.754.9980.

When appropriate, please use the drive thru or our electronic services for teller transactions.

Lobby access will remain limited to a small number of members to ensure compliance with governmental guidance on occupancy limits and social distancing.


Important Update on our Branch

July 8, 2020

AllCom Credit Union will reopen our branch lobby effective Monday, July 13, 2020.

We will allow lobby access to a limited number of members to ensure compliance with governmental guidance on occupancy limits and social distancing.

IMPORTANT NOTICE
Prior to entering the building, please call our main number at 508.754.9980 when you arrive. We will let you know if you are able to enter right away or if you should wait in your car until we call you back.

We are strongly encouraging members to continue to use our drive-up windows along with our electronic services to perform standard transactions. While not required, appointments are also strongly encouraged to minimize wait times for new accounts, member services or loan applications and closings.

AllCom continues to follow the appropriate health guidelines of social distancing, requiring masks be worn when entering our lobby.

How we are prioritizing your safety:

The following safety precautions have been implemented:

  • Face masks must be worn when visiting our office in accordance with Governor Baker’s order.
  • Social distance floor markers and one-way enter/exit arrows have been placed in our lobbies.
  • Seating in lobby areas has either been removed or will have at least six feet of separation.
  • Hand sanitizer is available.
  • Plexi-glass barriers have been installed throughout our office.
  • Our restrooms are closed to the public until further notice.
  • We request that trips be limited to one person per household whenever possible.

If you have questions, please do not hesitate to contact us at 888.754.9980.

AllCom will continue to monitor the COVID-19 situation and will follow guidance from public health officials and government agencies, so we can continue to support our members and communities as safely as possible.


We are here for you.

May 12, 2020

AllCom is here to help you during these difficult times. Our team is ready to assist and help find the right solution for you.

We understand the uncertainty you may feel during this time and we are here to help. If your finances have been affected by COVID-19 and you are experiencing a financial hardship, are concerned about your financial well-being or are looking to better understand your financial options, please contact us.

Governor Baker issued an order, effective Wednesday, May 6, requiring face masks or cloth face coverings in public places. To ensure your safety, as well as the safety of others, AllCom is strictly enforcing these guidelines for any person entering the branch. Click here to learn more.

Be aware that criminals are attempting to exploit COVID-19 worldwide through a variety of scams. Click here to learn more about recent fake texts and robocalls.

Debit Card Fraud Alerts via Text

As a reminder, AllCom Credit Union will send you debit card fraud alerts via text message, telephone and Email. We will NEVER ask you to click on a link or enter your card information.

If debit card fraud is suspected, you will receive a text message and Email. You can communicate with our fraud department in real time and will be asked to respond Yes or No to confirm the legitimacy of a transaction.

Text messages will be sent between 8am and 9pm. If a transaction is declined outside of these hours, please check your email for more information.

To ensure you receive these messages, please contact us to update your information with your cell phone number.

Free Weekly Credit Reports

During these times, accessing your credit is especially important. Equifax, Experian, and TransUnion are now offering free weekly online reports through April 2021. These reports do not contain your credit score. Click here for more information.

If you have questions, please do not hesitate to contact us at 888.754.9980. If you are ever unable to reach us via the main number, please use an alternate telephone line of 508.754.5489 or email us at memberservices@allcomcu.org.

AllCom will continue to monitor the COVID-19 situation and will follow guidance from public health officials and government agencies, so we can continue to support our members and communities as safely as possible.


We are all in this together.

April 6, 2020

We understand the uncertainty you may feel during this time and we are here to help. If your finances have been affected by COVID-19 and you are experiencing a financial hardship, are concerned about your financial well-being or are looking to better understand your financial options, please contact us.

AllCom is here to help you during these difficult times. Our team is ready to assist and help find the right solution for you.

AllCom cares about your financial health and wants to ensure you don’t fall victim to a scam. Scammers are taking advantage of fears surrounding the Coronavirus. Though the reason behind their fraud is new, their tactics are familiar. Learn more about how to protect yourself.

If you have questions, please do not hesitate to contact us at 888.754.9980. If you are ever unable to reach us via the main number, please use an alternate telephone line of 508.754.5489 or email us at memberservices@allcomcu.org.

We are all in this together. We will continue to monitor the COVID-19 situation and will follow guidance from public health officials and government agencies, so we can continue to support our members and communities as safely as possible.


Coronavirus Update – Information about the branch

March 17, 2020

AllCom Credit Union has been consistently monitoring the recommendations of the CDC and local authorities. As a result, we have decided to close our main office branch lobby at 36 Park Avenue.  Although this was a difficult decision, we know it is in the best interest of the health and safety of our employees, our members, and our community.

Effective March 18, 2020 our lobby will be closed to the public. The drive-up teller will still be open during normal hours.

Our staff will still be available to assist you via the telephone. In-branch visits will only be allowed by appointment and for loan and mortgage closings when necessary. Please call 888.754.9980 to schedule any in-branch assistance you may need. 

AllCom is here to help you during these difficult times. If you have questions, please do not hesitate to contact us at 888.754.9980. If you are ever unable to reach us via the main number, please use an alternate telephone line of 508.754.5489 or email us at memberservices@allcomcu.org.

Please take a minute to become familiar with our remote services and contact us if you need any assistance:

Please continue to visit our website for the most up-to-date information regarding how the Coronavirus may affect AllCom’s functions and services.

We want to reassure you that all deposits are insured in full. The National Credit Union Administration (NCUA) insures up to $250,000 and the Massachusetts Credit Union Share Insurance Corporation (MSIC) fully insures the deposits in excess of the federal limit of $250,000. Click here for more information.

We want you to know that the health and safety of our members, employees and their families is always our top priority. We will continue to take the proper precautions to ensure our member’s needs are continually met.

Please stay safe and healthy.
AllCom Credit Union Staff


Coronavirus Update – A Message to Our Members

March 16, 2020

At AllCom Credit Union, we care about more than your financial health. We care about your total well-being. We would like to reassure you that we are continuing to closely monitor the situation and the health, safety and service of our members and employees is always our top priority. 

At this time, our operating hours have not been affected. However, we understand you might be taking more precautions and limiting your face-to-face activities outside the home. With this in mind, we wanted to remind you of functions and services available online and by phone.

Banking Remotely with AllCom Credit Union:

AllCom has all the tools you need to manage your accounts without needing to visit one of our physical branch locations.

This includes:

We continue to implement the following practices and policies in our branches to prevent the spread of illness and keep our members and our employees healthy:

  • Hand washing – Regular and thorough hand washing is one of the best ways to prevent the spread of viruses and bacteria.
  • Hand sanitizers – Our locations are equipped with hand sanitizers and wipes for members to use. Be sure to wash hands or use sanitizer before and after any transactions, including physical currency exchange or payments, card usage, and ATM transactions.
  • Disinfect – We are thoroughly wiping down countertops, surfaces and door handles throughout the day.
  • Employees – Our employees may use sanitary gloves when handling transactions as a precaution.
  • Keep Your Distance – We ask employees and members to limit physical contact with others to prevent the spread of illness.
  • Stay Home – Employees who do not feel well and exhibit signs of illness are asked to stay home and recover. If you’re not feeling well, you should stay home too!

AllCom Credit Union will keep you informed as updates become available. We send our hope that you and your loved ones remain healthy and we are here to assist in any way we can.

Visit the Centers for Disease Control and Prevention – www.cdc.gov for more information and updates regarding the Coronavirus.

Notice to AllCom Credit Union Members – Equifax SSN Hack

You may have heard that Equifax, one of the three major credit bureaus, has suffered a breach that may have affected over 143 million Americans. Due to the magnitude of this breach AllCom wanted to make sure our members were aware of the steps they could take to ensure their information is protected. For more information regarding the breach, please visit equifaxsecurity2017.com

Additionally, by visiting trustedidpremier.com you will be given the option to input your name and the last six digits of your SSN to see if Equifax believes your information may be included with those who have been impacted. From there you will have the option to enroll in Equifax’s credit monitoring service to receive alerts of any suspicious activity.

AllCom recommends that you visit www.identitytheft.gov  to report the identity theft and to receive a personalized recovery plan with detailed steps that you can take to protect your identity.

As always, AllCom Credit Union encourages you to regularly review the transactions in your accounts and report any suspicious activity that you may notice. We are committed to assisting our members. If there is anything that we can do to help you with this process, please contact us at 508.754.9980

The AllCom Credit Union Team

×

The branch lobby is open. If you are not fully vaccinated, we ask that you wear a mask. Click here for more information.