AllCom Credit Union has launched our new Digital Banking Platform, replacing our prior Online Banking and Mobile Banking systems. Our new Digital Banking Platform provides enhanced functionality and an optimized experience for both mobile app and online users. Among the new features, you will find improvements to our e-alert options, more convenient eStatement availability, easier ways to manage your account, as well as new security features.
After the upgrade on September 26, it will be necessary for you to re-enroll. You can enroll either from our website www.allcomcu.org or by downloading the new Mobile Banking app. Note: The current mobile banking app will not function after the upgrade on September 26.
Important to Note
You will have to do the following beginning 9/26:
Enroll in our new digital banking
Set up alerts
Re-connect to Quicken
The following will happen automatically:
All Bill Pay payees and recurring payments will carryover.
Recurring transfers and payments will carry over
Credit Cards – My AllCom VISA system will now be integrated with digital banking so you will have one seamless user experience. You will now find this information within Online/Mobile Banking under Accounts > Cards > Credit Card Controls. You will have to connect the first time by entering basic demographic information and accept the terms and conditions. Then moving forward you will automatically connect by clicking on the Credit Card Controls menu.
Account Display Options You can now view and access all joint accounts, in addition to your primary accounts. You can reorder or hide any accounts you’d prefer not to see. Manage Account Groupings Members can organize their accounts into custom groups to easily stay organized. Manage Alerts (SMS Set-Up) Low balance? Large deposit? Log in from an unrecognized device? Set up account alerts via email, text messaging or push notification. Biometrics (Mobile app) Log in to the mobile app using Face ID. Visa Credit Card Access Visa Credit Card account holders can now access their credit card information by directly logging in to online and mobile banking.
Exciting New Features!
You will no longer need to enroll in online banking first. You will have the same experience in both mobile and online banking.
My AllCom VISA system will be integrated with digital banking so you will have one seamless user experience.
You will be able to transfer funds to AllCom members instantly and make loan payments from other Financial Institutions
Note: Access to Quicken and other account aggregators, such as Mint, is now available. To complete the setup, please deactivate and re-add your accounts.
Click the links below to access each email communication:
Due to the current storm, our office will be closed on Tuesday, February 13, 2024For all urgent issues, please email memberservices@allcomcu.org.
The forecast for this storm is challenging and we appreciate your patience as the storm progresses. The safety of our staff and our members is always our top priority.
Our ATM, online and mobile banking, as well as all other electronic services will still be available during this time. For the closest surcharge-free ATM or Shared Branching outlet, please visit the locator on our website. However, some of the local Credit Unions may also be closed due to the weather so please contact them directly before traveling to the location.
Due to the unpredictability of weather, please visit www.allcomcu.org for updates and additional information.
The main office branch lobby of AllCom Credit Union is open.
Effective September 20, 2021, the City of Worcester has issued an emergency order requiring masks when indoors.
AllCom Credit Union will have extra masks available in the branch if needed.
Coronavirus Update – Information about the branch
January 10, 2022
Due to the unprecedented increase in Covid-19 cases impacting our local community, AllCom Credit Union has made the decision to close our main office branch lobby at 36 Park Avenue temporarily. Although this was a difficult decision, we know it is in the best interest of the health and safety of our employees, our members, and our community.
Effective January 10, 2022 our lobby will be closed to the public. Both lanes of the drive-up teller will still be open during normal hours.
Our staff will still be available to assist you via the telephone. In-branch visits will only be allowed by appointment and for loan and mortgage closings when necessary. Please call 888.754.9980 to schedule any in-branch assistance you may need.
AllCom is here to help you during these difficult times. If you have questions, please do not hesitate to contact us at 888.754.9980.
Please take a minute to become familiar with our remote services and contact us if you need any assistance:
Please continue to visit our website for the most up-to-date information regarding how the Coronavirus may affect AllCom’s functions and services.
We want you to know that the health and safety of our members, employees and their families is always our top priority. We will continue to take the proper precautions to ensure our member’s needs are continually met.
Please stay safe and healthy. AllCom Credit Union Staff
Branch Access Update
September 20, 2021
Effective September 20, 2021, the City of Worcester has issued an emergency order requiring masks when indoors.
AllCom Credit Union will have extra masks available in the branch if needed.
Branch Access Update
June 1, 2021
AllCom Credit Union’s lobby continues to be open.
We are committed to providing a safe environment for everyone and continue to follow CDC and state guidelines at all times.
Starting June 1st, those who are fully vaccinated are no longer required to wear masks in our lobby. We welcome you to still wear your mask if you choose. If you are not fully vaccinated, we ask that you wear a mask.
If you have any symptoms of illness, we ask that you use our digital options until you are feeling better.
Thank you for your continued cooperation.
Branch Access Update
April 19, 2021
AllCom Credit Union’s lobby is now open.
We will allow lobby access to a limited number of members to ensure compliance with governmental guidance on occupancy limits and social distancing.
IMPORTANT NOTICE Prior to entering the building, please call our main number at 508.754.9980 when you arrive. We will let you know if you are able to enter right away or if you should wait in your car until we call you back.
We are strongly encouraging members to continue to use our drive-up windows along with our electronic services to perform standard transactions. While not required, appointments are also strongly encouraged to minimize wait times for new accounts, member services or loan applications and closings.
AllCom continues to follow the appropriate health guidelines of social distancing, requiring masks be worn when entering our lobby.
If you have questions, please do not hesitate to contact us at 888.754.9980.
Branch Access Update
February 8, 2021
While the branch lobby renovations have been completed, the AllCom team will continue to prioritize the safety of our members. The branch lobby is currently open by appointment only. To make an appointment, please call 508.754.9980.
When appropriate, please use the drive thru or our electronic services for teller transactions.
Lobby access will remain limited to a small number of members to ensure compliance with governmental guidance on occupancy limits and social distancing.
Important Update on our Branch
July 8, 2020
AllCom Credit Union will reopen our branch lobby effective Monday, July 13, 2020.
We will allow lobby access to a limited number of members to ensure compliance with governmental guidance on occupancy limits and social distancing.
IMPORTANT NOTICE Prior to entering the building, please call our main number at 508.754.9980 when you arrive. We will let you know if you are able to enter right away or if you should wait in your car until we call you back.
We are strongly encouraging members to continue to use our drive-up windows along with our electronic services to perform standard transactions. While not required, appointments are also strongly encouraged to minimize wait times for new accounts, member services or loan applications and closings.
AllCom continues to follow the appropriate health guidelines of social distancing, requiring masks be worn when entering our lobby.
How we are prioritizing your safety:
The following safety precautions have been implemented:
Face masks must be worn when visiting our office in accordance with Governor Baker’s order.
Social distance floor markers and one-way enter/exit arrows have been placed in our lobbies.
Seating in lobby areas has either been removed or will have at least six feet of separation.
Hand sanitizer is available.
Plexi-glass barriers have been installed throughout our office.
Our restrooms are closed to the public until further notice.
We request that trips be limited to one person per household whenever possible.
If you have questions, please do not hesitate to contact us at 888.754.9980.
AllCom will continue to monitor the COVID-19 situation and will follow guidance from public health officials and government agencies, so we can continue to support our members and communities as safely as possible.
We are here for you.
May 12, 2020
AllCom is here to help you during these difficult times. Our team is ready to assist and help find the right solution for you.
We understand the uncertainty you may feel during this time and we are here to help. If your finances have been affected by COVID-19 and you are experiencing a financial hardship, are concerned about your financial well-being or are looking to better understand your financial options, please contact us.
Governor Baker issued an order, effective Wednesday, May 6, requiring face masks or cloth face coverings in public places. To ensure your safety, as well as the safety of others, AllCom is strictly enforcing these guidelines for any person entering the branch. Click here to learn more.
As a reminder, AllCom Credit Union will send you debit card fraud alerts via text message, telephone and Email. We will NEVER ask you to click on a link or enter your card information.
If debit card fraud is suspected, you will receive a text message and Email. You can communicate with our fraud department in real time and will be asked to respond Yes or No to confirm the legitimacy of a transaction.
Text messages will be sent between 8am and 9pm. If a transaction is declined outside of these hours, please check your email for more information.
To ensure you receive these messages, please contact us to update your information with your cell phone number.
Free Weekly Credit Reports
During these times, accessing your credit is especially important. Equifax, Experian, and TransUnion are now offering free weekly online reports through April 2021. These reports do not contain your credit score. Click here for more information.
If you have questions, please do not hesitate to contact us at 888.754.9980. If you are ever unable to reach us via the main number, please use an alternate telephone line of 508.754.5489 or email us at memberservices@allcomcu.org.
AllCom will continue to monitor the COVID-19 situation and will follow guidance from public health officials and government agencies, so we can continue to support our members and communities as safely as possible.
We are all in this together.
April 6, 2020
We understand the uncertainty you may feel during this time and we are here to help. If your finances have been affected by COVID-19 and you are experiencing a financial hardship, are concerned about your financial well-being or are looking to better understand your financial options, please contact us.
AllCom is here to help you during these difficult times. Our team is ready to assist and help find the right solution for you.
AllCom cares about your financial health and wants to ensure you don’t fall victim to a scam. Scammers are taking advantage of fears surrounding the Coronavirus. Though the reason behind their fraud is new, their tactics are familiar. Learn more about how to protect yourself.
If you have questions, please do not hesitate to contact us at 888.754.9980. If you are ever unable to reach us via the main number, please use an alternate telephone line of 508.754.5489 or email us at memberservices@allcomcu.org.
We are all in this together. We will continue to monitor the COVID-19 situation and will follow guidance from public health officials and government agencies, so we can continue to support our members and communities as safely as possible.
Coronavirus Update – Information about the branch
March 17, 2020
AllCom Credit Union has been consistently monitoring the recommendations of the CDC and local authorities. As a result, we have decided to close our main office branch lobby at 36 Park Avenue. Although this was a difficult decision, we know it is in the best interest of the health and safety of our employees, our members, and our community.
Effective March 18, 2020 our lobby will be closed to the public. The drive-up teller will still be open during normal hours.
Our staff will still be available to assist you via the telephone. In-branch visits will only be allowed by appointment and for loan and mortgage closings when necessary. Please call 888.754.9980 to schedule any in-branch assistance you may need.
AllCom is here to help you during these difficult times. If you have questions, please do not hesitate to contact us at 888.754.9980. If you are ever unable to reach us via the main number, please use an alternate telephone line of 508.754.5489 or email us at memberservices@allcomcu.org.
Please take a minute to become familiar with our remote services and contact us if you need any assistance:
Please continue to visit our website for the most up-to-date information regarding how the Coronavirus may affect AllCom’s functions and services.
We want to reassure you that all deposits are insured in full. The National Credit Union Administration (NCUA) insures up to $250,000 and the Massachusetts Credit Union Share Insurance Corporation (MSIC) fully insures the deposits in excess of the federal limit of $250,000. Click here for more information.
We want you to know that the health and safety of our members, employees and their families is always our top priority. We will continue to take the proper precautions to ensure our member’s needs are continually met.
Please stay safe and healthy. AllCom Credit Union Staff
Coronavirus Update – A Message to Our Members
March 16, 2020
At AllCom Credit Union, we care about more than your financial health. We care about your total well-being. We would like to reassure you that we are continuing to closely monitor the situation and the health, safety and service of our members and employees is always our top priority.
At this time, our operating hours have not been affected. However, we understand you might be taking more precautions and limiting your face-to-face activities outside the home. With this in mind, we wanted to remind you of functions and services available online and by phone.
Banking Remotely with AllCom Credit Union:
AllCom has all the tools you need to manage your accounts without needing to visit one of our physical branch locations.
We are available by phone (888-754-9980): Mon – Fri: 8:30 a.m. – 4:30 p.m. and Sat: 9:00 a.m. – 12:00 p.m. to answer questions, assist in basic transactions, loan applications and more.
We continue to implement the following practices and policies in our branches to prevent the spread of illness and keep our members and our employees healthy:
Hand washing – Regular and thorough hand washing is one of the best ways to prevent the spread of viruses and bacteria.
Hand sanitizers – Our locations are equipped with hand sanitizers and wipes for members to use. Be sure to wash hands or use sanitizer before and after any transactions, including physical currency exchange or payments, card usage, and ATM transactions.
Disinfect – We are thoroughly wiping down countertops, surfaces and door handles throughout the day.
Employees – Our employees may use sanitary gloves when handling transactions as a precaution.
Keep Your Distance – We ask employees and members to limit physical contact with others to prevent the spread of illness.
Stay Home – Employees who do not feel well and exhibit signs of illness are asked to stay home and recover. If you’re not feeling well, you should stay home too!
AllCom Credit Union will keep you informed as updates become available. We send our hope that you and your loved ones remain healthy and we are here to assist in any way we can.
Visit the Centers for Disease Control and Prevention – www.cdc.gov for more information and updates regarding the Coronavirus.
A scam-free summer starts with you. Protect yourself by staying informed about the latest scam tactics so you can keep your personal information and your money safe.
Impersonation Scam Scammers may pose as a financial institution, like AllCom Credit Union, to try and gain access to your account. They often use a fake caller ID that shows up as the bank and tell you there’ve been fraudulent transactions on your account. The scammer will have you make payments to reverse the fraud and protect the account. In a different version of the scam, the caller will ask for sensitive information that they can use to access your account and make fraudulent transactions.
Smishing Scam Smishing—a twist on email phishing using SMS—happens when scammers send text messages that appear to be from a trusted company in an attempt to steal your money and personal information. These messages can be convincing because they pose as well-known businesses, like a delivery service or toll payment system. The texts will urge you to click a link where you’re prompted to share payment details or other personal information.
Social Media Deposit Refund Scam Scammers will pose as artists on social media, flattering users and offering to buy their photos. They’ll send a seemingly valid check and then ask victims to send back a portion of the funds for “supplies.” Though the check appears to clear, it’s fraudulent. By the time the bank discovers the fake check, the scammers already have the money sent by victims.
Protect yourself from scammers
Verify phone calls If you receive a call and aren’t sure if the company or person you’re speaking with is legitimate, hang up. Search for a verified number on the company website. If someone calls claiming to be from your bank and you feel uncomfortable, hang up and call the number on the back of your card before providing any personal or financial information.
Beware of fraudulent investment opportunities Question any appealing investment offers that guarantee huge returns. Before sending any money, look up the business at trustworthy resources online to verify if it’s legitimate. Be especially wary if the investment requires you to invest using cryptocurrency.
Don’t be pressured to pay with gift cards Utility companies, banks, the IRS or any other government agency will never request payment in the form of a gift card. Don’t share the number on the back of a gift card with anyone you don’t know.
Beware of urgency Scammers notoriously apply pressure by saying your account is compromised, claiming they’ll cut off your services or threatening legal action. Take a pause and tell a trusted friend or family member about the situation before making any financial decisions.
Never send money to someone you have not met face-to-face Beware of online friends who ask for money or offer investment opportunities, including scenarios involving cryptocurrency.
AllCom Credit Union was proud to host another unforgettable Member Appreciation Day, and we’re still smiling from all the fun! The event was a wonderful opportunity to connect with our incredible members — the heart of our credit union — and say thank you for your continued support and loyalty.
From sizzling hot dogs and fresh popcorn to friendly faces and festive vibes, the day was packed with food, fun, and community spirit. It was great to see so many members stop by, share a laugh, and enjoy a well-deserved celebration.
We’re especially grateful to everyone who took part in this year’s giveaway! Congratulations to the lucky winner of the Emeril Lagasse XL French Door Air Fryer Toaster Oven Combo — we hope it brings plenty of delicious meals your way.
Thank you again for being part of the AllCom family. We truly appreciate the trust you place in us and look forward to serving you for many years to come!
Join us for AllCom Member Appreciation Day, where we celebrate the BEST members who make our community thrive!
Hot Dogs | Fun | Friends | Popcorn
WHEN: Saturday, June 21, 2025 9 am – 1 pm
WHERE: AllCom Credit Union 36 Park Ave, Worcester
*No purchase necessary to enter. Must be 18 years or older to enter, open to US entries only. AllCom staff, board members and affiliates are not eligible to enter. One entry per person. Entries must be submitted in-person 6/21/2025 by 12:45 pm. Winner will be announced 6/21/2025 by 1:00 pm and contacted via phone if no longer present at the event. Odds of winning is dependent upon number of completed entries received. AllCom Credit Union is not responsible for misdirected or incomplete entries. This giveaway is sponsored by AllCom Credit Union. For a full set of rules, please contact AllCom Credit Union at 36 Park Avenue, Worcester, MA 01609. VOID WHERE PROHIBITED BY LAW.
If you’re looking for a financial institution that feels more like a neighbor than a number, look no further than AllCom Credit Union. Located on Park Ave. in Worcester, AllCom is where members are known by name, not account number. You’ll always reach a real person when you call, not a recording.
With over 4,000 members and $80 million in assets, AllCom is one of the city’s best-kept secrets. Founded in 1922 to serve employees of the New England Telephone Company, we’ve proudly called Worcester home for more than 100 years. Since 1988, our branch on Park Ave – right across from Starbucks and New England Roast Beef – has been a neighborhood landmark.
But we’re more than just a building on Park Avenue – we’re part of the community. Over the years, we’ve proudly supported and participated in local events, school programs, and charitable initiatives. Whether it’s sponsoring local fundraisers or volunteering at community events, AllCom is woven into the fabric of Worcester life.
Thanks to investments in technology, our members enjoy the same conveniences as they would at a larger bank – from a convenient mobile app to a paperless loan application process – all backed by a team that truly cares.
“Credit Unions are owned by their members and at AllCom, our members come first,” says Laura Ybarra, President & CEO of AllCom since 2022. A Worcester native, Laura’s story is deeply tied to the Credit Union. She joined through a Worcester Public Schools school-to-work program at Doherty High School and has been with AllCom for over 27 years. Her journey from student intern to President/CEO reflects the values we hold dear: loyalty, community, and personal growth.
AllCom serves a broad local membership – from local telephone, gas, utility and postal service employees to individuals and families throughout Worcester County and parts of Middlesex County. If you live, work, or go to school in the area, you’re eligible to join our Credit Union family.
We may be smaller in size, but we think that’s part of our charm. With just one branch and a committed team, we offer a level of personalized service that’s not commonly found. “We carry the same products and offer the same services as larger Banks and Credit Unions,” says Ybarra. That includes standout offerings like The Rate Improver Mortgage, a 30-year fixed mortgage that allows members to lower their rate within 5 years as market rates drop, without refinancing fees.
And while we’re proud to be your local Credit Union, we’re here for you wherever life takes you. Through our partnership with the CO-OP Shared Branch Network, members can access account services at more than 5,600 Credit Unions nationwide. So whether you’re away at college, traveling out of state, or relocating, AllCom goes with you.
At AllCom Credit Union, we’re not just in your neighborhood – we’re part of it. Banking Made Better. Learn more at allcomcu.org.
Simple tips to help you stretch your dollars further.
At AllCom Credit Union, we know that saving money doesn’t always require big changes—it’s the small, everyday habits that can make a big difference over time. Here are a few smart life hacks to help you keep more money in your pocket:
1. Automate Your Savings Set up automatic transfers from your checking to your savings account—even a small weekly amount adds up fast. Out of sight, out of mind, and into savings!
2. Meal Prep Like a Pro Plan meals for the week, shop with a list, and cook in batches. You’ll save money by avoiding takeout and reduce food waste.
3. Use Cashback & Coupon Apps Download apps like Rakuten, Ibotta, or Honey to earn cash back and find coupon codes for everyday purchases, from groceries to online shopping.
4. Cancel Unused Subscriptions Take a few minutes to review your subscriptions and cancel any you don’t use. Those small monthly charges can quietly add up over time.
5. Brew Your Own Coffee We’re not saying skip your morning pick-me-up—just try making it at home. A daily coffee shop run could be costing you over $1,000 a year!
6. Review Your Bills Annually Call your service providers—like internet, cell, or insurance—and ask if better rates are available. Loyalty doesn’t always mean you’re getting the best deal.
Smart money habits start small, but they can lead to big savings. Need help setting up a savings plan or want to explore budgeting tools? Our team at AllCom Credit Union is here to help!
To help prevent account takeover fraud, AllCom is introducing a new ID verification step at Shared Branch locations.
Starting May 1st, if you visit a Shared Branch and present an ID from a different state than the one you’re in, you’ll be asked to complete a quick, one-time verification using a QR code and passcode before making a withdrawal.
This extra layer of security ensures it’s really you accessing your account — not someone pretending to be.
We want to make you aware of an ongoing scam targeting AllCom Credit Union members. Some members have reported receiving phone calls or text messages from fraudsters pretending to be AllCom representatives.
These scammers may ask for sensitive information, such as your credit or debit card number, one-time passwords, or online banking login credentials.
We want to emphasize that our credit union will NEVER call you and ask for confidential information such as your account or card number, one-time passwords, PIN, or password over the phone. If you receive a call requesting this information, even if the caller ID appears to be from our institution, please hang up immediately and call us directly at the number you know to be correct, 888.754.9980.
Your security is our top priority, and we are committed to taking proactive measures to safeguard your personal and financial information. If you have any questions or concerns regarding this matter, please do not hesitate to contact us.
Keeping your contact details current ensures you can fully benefit from AllCom Credit Union’s services and stay informed about important updates. Plus, outdated information could mean missing a critical email or advisory.
Here are three key reasons to update your contact information today:
Enhanced Fraud Protection:
With the rise in online transactions and card-not-present purchases, fraudsters are always looking for vulnerabilities. Providing AllCom with your updated contact details helps us alert you quickly about any suspicious activity and take swift action to protect your accounts.
Secure Delivery of Confidential Information:
A USPS change of address doesn’t guarantee that your account statements or other sensitive documents will be forwarded. Ensure your financial information stays confidential by updating your contact information directly with us.
Stay Informed:
Don’t miss out on important updates, reminders, and time-sensitive notifications—especially if you’ve gone paperless. Keeping your contact information up to date ensures we can always reach you when it matters most.
Updating is quick and easy! Visit us in person or give us a call at 888-754-9980 to make sure we have your latest information.
We’re always working to improve your digital banking experience, and we’re excited to share the latest updates! As of Tuesday, November 5, our digital banking platform has received some fantastic enhancements designed to make managing your finances even easier.
Here’s what’s new:
Username Masking: Your username is now more secure on mobile, showing only the first 4 characters.
Password Visibility Toggle: View your password as you type on both mobile and online platforms for added convenience.
Improved Member-to-Member Transfers: Select prefixes from a dropdown menu instead of typing them manually, simplifying transfers.
Auto-Prompt for Biometrics: Enable biometric login easily by heading to your settings.
Quick Balance: Check your account balances without logging in by enabling this feature in your settings.
Members will notice these changes the first time they log in after updating their app.
Update your app today and explore these new tools designed with you in mind!
AllCom Credit Union members must stay alert to the latest attempts by scammers to access personal financial data. Fraudsters are spoofing email addresses and phone numbers to make it appear as though they are from a trusted source, such as our credit union, government agencies, or legitimate businesses.
Some of our members have recently received emails, text messages, and phone calls from cyberthieves posing as credit union employees, using pieces of personally identifiable information to gain member trust before stealing account funds.
AllCom Credit Union will NEVER ask you for a one-time PIN or any personal passwords!
Below shows what a digital wallet text from AllCom may look like. Please note where it says do not share with anyone. This code should ONLY be entered directly into your device when adding cards to your digital wallet. Providing this code to someone pretending to be from AllCom allows the scammer to add your credit/debit card to their mobile wallet. They are then able to start completing transactions immediately.
We want to emphasize that our credit union will NEVER call you and ask for confidential information such as your account number, one-time passwords, PIN, or password over the phone. If you receive a call requesting this information, even if the caller ID appears to be from our institution, please hang up immediately and call us directly at the number you know to be correct (888.754.9980).
Your security is our top priority, and we are committed to taking proactive measures to safeguard your personal and financial information. If you have any questions or concerns regarding this matter, please do not hesitate to contact us.
Stay alert for scams involving calls or texts from AllCom Credit Union. Remember, we will NEVER ask for your card number, one-time passwords or login credentials. Learn more.
